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Wednesday, August 24, 2011

Accenture taps Filipino nurses for new BPO care service

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MANILA, Philippijes - Accenture Philippines is giving Filipino nurses the chance to have high paying jobs without leaving the country through its new outsourced care management (OCM) services.

Benedict Hernandez, Accenture Philippines BPO service delivery operations head, said the US-based firm used the Philippines as the launching pad for this new healthcare outsourcing service owing to the large pool of English-speaking nurses in the country. The service will benefit both new graduates as well as those with licenses to practice in the US.

“It is a significant new growth area for Accenture. We started this in the Philippines. We produce a lot of nurses—they speak English and have good service orientation—so we thought of taking advantage of that and we are seeing it work, so we are very bullish,” Hernandez said.

He did not discuss details of the salary range for the nurses Accenture is hiring, although it is reportedly higher than what call center agents are getting since it is a high-value and more complex service that combines both competencies in voice and non-voice BPO offering


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