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Friday, June 26, 2009

CGFNS phone lines are busy

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CGFNS International places a high priority on ensuring that applicants have a thorough understanding of the application process in order to make well-informed decisions. However, due to the high volume of calls we receive, our phone lines have been extremely busy. The CGFNS Call Center is open Monday through Friday, 8am to noon U.S. Eastern Time.

When you telephone us, typically your call will be answered by an operator who will ask how to direct your call. The operator will direct your call to the appropriate service people to answer your questions.

Please understand that the operator may not know the answers to your questions, they are just directing your call. Please tell the operator which service you are inquiring about, the Credentials Evaluation Service, the Credentials Verification Service for New York State, VisaScreen® or the Certification Program (with the CGFNS Qualifiying ExamSM). If you are calling about the International Consultants of Delaware, please call between 12:30pm and 3:30pm U.S. Eastern Time.

If you haven’t applied for a service and are calling to find out which service you need to apply for, please be advised that it will depend on the U.S. state where you are going to practice. Contact the state board of that particular state to find out which of our services they require.

Once the operator transfers you to the extension for your particular service, you will be placed in a queue and there may be calls ahead of you. There will be a recording of tips to find information other than phoning, but know that your call will be answered by a human being, so we kindly ask for your patience.

We want your application process to be pleasant. Here are some hints that may help you obtain the service you need: Make use of our 24-hour automated phone service, +1 (215) 599 6200, to verify receipt of documentation and examination scores, confirm application status and access other information. Have your CGFNS ID number and birth date ready.

Make use of the many resources on our Web site, including applications, forms and using the online application system CERPASS. In addition, check out our FAQ section under Tools for answers to questions on specific subjects.

Plan your calls. We experience peak call volumes on Mondays and on the first two business days of each month. Call on another day or at another time, if possible. Phone lines for CGFNS are open 8am to noon Monday through Friday, U.S. Eastern Time.

Make an appointment. You may call +1 (215) 222 8454 to schedule a 30-minute appointment, on Wednesdays between 10am and 2pm, U.S. Eastern Time, in our office in Philadelphia.

Keep us informed of any address changes.

Send us a message! Use the Contact Us form on the Web site. Please do not use the Online store, we cannot answer application questions through the store.



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1 comments:

Anonymous said...

If anyone can read these announcements from CGFNS, then they can get access thru the internet and go directly to www.cgfns.org where they can get all the available information. Just read the info carefully.


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